When a funeral home fails your family.

Types of claims · The body

What went wrong with your loved one's care?

• Mishandled remainsWhen a funeral home damages, neglects, or mistreats the body of someone you loved.
• Lost or mixed-up remainsWhen remains are lost, or the family receives the wrong ashes.
• Decomposition and refrigeration failuresWhen a body was not kept cold or preserved and decomposed.
• Embalming problemsWhen embalming was done without permission, done badly, or not done.
• Transport and removal mishandlingWhen a body is mishandled during removal or transport.
• Desecration and unauthorized photosWhen a body was disrespected or photographed without permission.
• Released to the wrong personWhen a body or ashes go to someone who had no right to them.
• Remains or ashes held backWhen a funeral home will not release a body or ashes to the family.
• Delayed burial or cremationWhen a burial or cremation is delayed beyond what was promised.
• Closed or abandoned funeral homesWhen a funeral home closes with your loved one's remains or prepaid plan.
• Repatriation and international shippingWhen a body shipped abroad arrives late, damaged, or is the wrong person.
• Body donation and tissue taken without consentWhen a body, organs, or tissue were donated or used without the family's consent.

Types of claims · Ashes and cremation

• Wrongful cremationWhen a body is cremated without the family's authorization, or the wrong body is cremated.
• Lost or mixed-up ashesWhen ashes are lost, delayed, or may not be your loved one's.

Types of claims · Cemetery

• Cemetery negligenceWhen a cemetery disturbs, moves, or loses a grave or the remains in it.
• Wrong grave and double-sold plotsWhen a loved one is buried in the wrong place or a plot was sold twice.
• Unauthorized disintermentWhen a grave is opened or a body is moved without the family's permission.
• Lost graves and cemetery neglectWhen a cemetery cannot find a grave or lets the grounds decay.

Types of claims · Money and contracts

• Preneed contract problemsWhen a prepaid funeral or burial plan is not honored.
• Overcharging and hidden feesWhen a funeral bill includes charges you were never told about.
• Caskets, vaults and headstonesWhen a casket, vault, or headstone is wrong, defective, or never delivered.

Types of claims · Injuries and crashes

• Funeral vehicle crashesWhen a hearse or funeral procession is involved in a crash.
• Injuries at funeral homes and cemeteriesWhen someone is hurt on funeral home or cemetery property.

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